EMOTIONAL LABOR AND EMOTIONAL INTELLIGENCE IN ORGANIZATIONAL LEADERSHIP: A GENDER ANALYSIS

Abstract

Emotional Intelligence plays an important role in the Emotional labor process, which in turn is impacted by the worker's gender. Thus, the study aimed to verify whether there is a difference between men and women in the dimensions of Emotional Intelligence and Emotional Labor in 245 organizational leaders, 140 men and 105 women. As research instruments, a questionnaire with sociodemographic and labor data, two subscales of Emotional work, demand and dissonance and the Emotional Intelligence Measure were used. The results, evaluated using the student's t test, identified that women have higher averages in the dimensions of Emotional Labor, Emotional Demand and Emotional Dissonance and in the dimension of Emotional Intelligence, Empathy, and men have higher averages in the dimension of Emotional Intelligence, Self-control. The results suggest the need for differentiated interventions for the management of emotions at work and for the development of emotional intelligence.